Steps for brokers and carriers to retrieve forgotten username
- From onboard.dat.com, click Forgot your username?
- Enter the email address associated with your Onboard profile, and the Postal Code for your company
- Check your email inbox. If the email address you provided is associated with a valid broker Onboard account, you will receive an email with your username
- Your username is your email address
- A dispatcher or another employee in your company could have set the Onboard profile for your company
- •If you continue to experience login problems, please contact us by calling 800-551-8836