1. From, click Forgot your username?
  2. Enter the email address associated with your Onboard profile, and the Postal Code for your company
  3. Check your email inbox. If the email address you provided is associated with a valid broker Onboard account, you will receive an email with your username


  • Your username is your email address
  • A dispatcher or another employee in your company could have set the Onboard profile for your company
  • •If you continue to experience login problems, please contact us by calling 800-551-8836